Your privacy is important to us
What Personal Data do you collect? We collect personal data at several points on our website: registration, purchases, subscriptions and when you fill out forms. The types of personal information we collect is:
- Email Address
- Physical Address
- Phone Numbers
- Payment Information
- IP Address
- Browser Information
At TrustTheSite.com, we do not collect or process sensitive categories of personal data as defined by the EU GDPR.
The way we use information
We use the information we collect to:
- To personalize your experience
- To improve our website
- To improve customer service
- To process transactions
- To send periodic emails
At every touchpoint where data is collected, we will let you know specifically what it will be used for.
Live Chat/Customer ServiceWhen using our live chat, if you are not already logged in you may be asked to supply personal information to help with providing customer service. We take special care to protect your information, including the use of encrypted channels and servers. All live chat sessions and phone calls are recorded for training purposes. Chat occurs over a secure connection, and our customer service records are never shared.
Do you share my personal data with anyone?We do not share this information with outside parties except to the extent necessary to inform service providers about services for which you have expressed an interest and requested additional information regarding that service. We do not sell or transfer your personally identifiable information to third parties without your permission. We use return email addresses to answer the email we receive for tech support, customer service, email updates, and to send registered users their passwords.
These addresses are not used for any other purpose and are not shared with outside parties. Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
We may release your information when it’s necessary to comply with the law. We may also choose to release your information to other parties if we deem it necessary to protect our safety, rights, or property, or of others.
Our commitment to data securityTo prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
When visiting our site, logging in, or completing a transaction, your connection with our servers is secured with SSL (TLS). This provides encryption and confidentiality, which protects your information. After a transaction, your private information (credit card and other financial data) is not stored on our servers.
General Data Protection Regulation Compliance We are in full compliance with the EU General Data Protection Regulation. We take special care to safeguard your personal data, inform you of your rights over that data and we are certified by EU-US Privacy Shield for cross-border data transfers. If you have any questions regarding our compliance, please contact our Data Protection Officer.
Change in policy Our policies may be changed from time to time, we will send notification when this occurs.
Support: Email: firstname.lastname@example.org